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Canadian Coast Guard Agency 2010–2011 Year End Report

5.0 Stewardship/Strengthening Management

5.1 Consistent Business Management Practices

5.1.1 Review of the Working Relationship with DFO's Human Resources and Corporate Services

Commitment	Lead	Criteria	Results Achieved/Status
2010-2011
Implement common practices for the Duty To Accommodate and Return to Work protocols across the Coast Guard.	AC, NL Human Resources and Corporate Services (HRCS)	Green	Recommendations accepted by CCG and DFO Management Boards. Working with HRCS to implement common practices across the Department.
Implement a policy for consistent stand-by arrangements across functions and regions and develop a national communications strategy to ensure consistent application.	ACs	Green	Implemented a consistent stand-by policy across functions and regions.
Implement a warehousing service delivery model to align with the CCG/HRCS Service Level Agreement.	ACs	Yellow	Report was presented to Management Board, national implementation was deferred.

5.1.2 Communication Protocols

Commitment	In response to…	Lead	Criteria	Results Achieved/Status
2010-2011
Implement recommendations after reviewing communication processes and protocols in the field of emergency preparedness.	A-Base	AC, QC	Green	A national process for reporting significant incidents came into effect in August 2010 following a consultation with CCG senior management, in accordance with recommendations. (QUE)

5.2 Strategic Program Framework for CCG's Maritime Services

Commitment	Lead	Criteria	Results Achieved/Status
2010-2011
Examine priority areas, overall performance, and future needs for Coast Guard maritime services.	DG, MS	Green	Maritime Services (MS) has developed an action plan to address priority areas recognizing the future direction for each of its six programs. The action plan was completed as of March 31, 2011.
Analyze the operations of Coast Guard maritime services, region by region, and ensure that procedures and services are delivered nationally on a consistent basis.	DG, MS	Yellow	Initiated an analysis of the operations of CCG maritime services, region by region, pertaining to procedures and services and how they are delivered nationally on a consistent basis. The results of the initial analysis forms part of the action plan.

5.3 Stronger Canadian Coast Guard Identity

Commitment	Lead	Criteria	Results Achieved/Status
2010-2011
Develop national standards for print publications and other products.	DG, IBMS	Green	The CCG Graphic Standards Manual was developed and implemented to set national standards for print publications as well as other products. The Manual is now accessible on the CCG intranet to ensure that all future publications share a common look and format.
Develop a corporate internal communications strategy to ensure a consistent national approach to connecting with employees	DG, IBMS	Green	Coast Guard has developed an Internal Communications Strategy to ensure a consistent national approach to connecting with employees. In the coming year, CCG will work to incorporate a strategic plan into the overall strategy in order to better meet the needs of both shore-based and seagoing personnel.
Develop a CCG web vision and a proposal for a sustainable Internet presence for CCG.	DG, IBMS	Green	A CCG Web vision was developed and approved by Management Board in May, 2010. A proposal for a sustainable web presence was developed will be presented to the Web-Steering Committee in 2011-2012.

5.4 Service Level Agreements with DFO Clients

Commitment	Lead	Criteria	Results Achieved/Status
2010-2011
Develop a Service Level Agreement between Maritime Services and Fleet.	DG, Fleet DG, MS	Green	The Service Level Agreement (SLA) outlining service delivery and performance expectations has been prepared and will be implemented in 2011-2012.